Terms and Conditions

TERMS OF WEBSITE USE- updated June 17th 2021

By accessing this website and/or placing an order, you agreed to be bound by these terms and conditions. Using this website indicates that you accept these terms and conditions, if you do not accept these terms and conditions, please do not use this website.

This page tells you the terms on which you may use our website

Please read carefully before use.

By using the site, you accept the terms and agree to obey them. If you don’t accept them, please don’t use the site.

Please read these terms and conditions carefully before making a purchase and please feel free to get in touch with us if there is anything that you are unsure about.

None of these Terms and Conditions affects your statutory rights.

Who We Are

https://shop.phlex.space/ is operated by Phlexco Ltd, a UK Limited company registered in England under company number 10902338.

Some important details about us:

  • Our registered office is at c/o Match Accounting, Technopole, Kingston Crescent, Portsmouth, Hampshire PO2 8FA, UK
  • Our VAT number is:  313420552

This page (and the documents it refers to) tells you the terms of use on which you may use our website shop.phlex.space  and phlex.space.com (our sites), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you accept these terms of use and agree to abide by them. If you do not agree to these terms of use, please do not use our site.

Our Site

We allow access to our site on a temporary basis and we reserve the right to withdraw, restrict or change our site at any time and without notice. We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date.

You must treat as confidential any user identification code, password or other security feature in relation to our site. If in our opinion, you aren’t complying with these terms of use, we have the right to disable any such code, password or feature at any time.

You must comply with the provisions of our Acceptable Use Policy when using our site.

It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them.


We may revise these terms of use at any time by amending this page or by provisions or notices published elsewhere on our site.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the materials on our site for commercial purposes without a licence from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent.

If, in our opinion, you are in breach of these provisions, your right to use our site will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made.

Reliance on Infromation & Links

The contents of our site (including links to other sites and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Information about you and visits to our site

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Linking to our site

You may link to our home page only if you have first obtained our written consent and provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.

The website from which you are linking must comply in all respects with our Acceptable Use Policy and must be owned by you.

You must not link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

If you wish to make any use of material on our site other than that set out above, please address your request to hello@wearephlex.com

Uploading material to our site

When you upload material to our site or make contact with other users of our site, you must comply with our Acceptable Use Policy. If you upload material in breach of our Acceptable Use Policy and we suffer loss as a result, you will reimburse us for such loss.

Any material you upload to our site will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose it to third parties. If any third party claims that any material posted or uploaded by you to our site violates their intellectual property rights or their right to privacy, we have the right to disclose your identity to them.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our Acceptable Use Policy.

Viruses hacking & other offences

You must not misuse our site by knowingly introducing any material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By failing to comply with this provision, you would commit a criminal offence and your right to use our site will cease immediately and we will report your actions to the relevant authorities.

Product Specification

We sell a combination of new and upcycled products.  All upcycled products will be clearly described as upcycled.

Whilst we spend a lot of time sympathetically restoring and reupholstering each upcycled item, some natural wear and tear should still be expected – we believe this adds to its general appeal and makes it truly unique.

We endeavour to provide very clear and detailed photographs of each upcycled product, however, if you would like further clarification on the condition of an item please contact us before making a purchase. We are very happy to answer any questions/queries and would much rather our customers make an informed decision before committing to buy.

Due to limitations and colour variations between monitors, there may be slight colour variations to those displayed. For upholstered items, we are always happy to supply fabric samples for a nominal fee – please contact us stating which fabric you would like and we’ll get a sample sent out to you.


For all items we provide approximate dimensions – if space is tight, or you need exact measurements, please contact us and we will try and provide more detailed information.

We cannot be held responsible if an item of furniture cannot gain access to, or does not fit in its intended space. Therefore, we strongly recommend that you measure all access areas prior to making a purchase.

Please note: Items cannot be returned because they are the wrong size or do not fit – please see our Returns Policy further down the page for more information.


All prices shown on the website are in pounds sterling (£), include VAT, but do not include delivery.


Phlexco Ltd will take payment in any of the following ways:

  • Bank transfer/BACS
  • PayPal payment platform (does not require a PayPal account)
  • Credit or Debit card via the Stripe payment platform

Both Paypal and Stripe are highly regarded, globally accepted payment platforms with recognised standards of compliance and security.


Smaller/post-able items

For smaller items, that can be packaged and postage without too much risk of damage, we use a variety of postal services including Royal Mail, Parcelforce, Hermes and DHL. The price for postage and packing will be displayed when you add your item to your basket, but will also be mentioned in the product listing. We aim to post all items within 3 working days of ordering. If an item arrives damaged, please let us know within 48 hours. 

Large/furniture items – specialist courier delivery.

We use a network of trusted couriers to deliver our large/furniture items throughout the Mainland UK. A flat rate of £25 is applied for all Mainland UK deliveries – however, if you are located in Scotland, Wales, Devon, Cornwall or a remote/coastal area, then there may be an extra surcharge – this is to take into account the extra mileage/time required to deliver to these areas. Please contact us prior to ordering if you would like a quotation.

Once you have purchased an item either we, or the courier, will be in touch within the next 7 working days to arrange delivery. Please note that deliveries are usually carried out by a single driver, so assistance may be required for large items. Orders are delivered 7 days a week and at various times of the day, depending on where you are located on the driver’s planned route, so some flexibility is needed, please. If you do have any special requirements i.e. if you need a two-person delivery, or help upstairs to another floor, then please contact us ASAP so that we can make special arrangements for you (please note that extra assistance may require a surcharge).

Please note: It is the responsibility of each customer to ensure that the item ordered will fit through all access points and into the space intended. Items cannot be returned because they do not fit.

International delivery

We do NOT currently provide international delivery and do not have the facilities on-site to prepare/package items for delivery overseas. 

Wood products care & Advice

All wood products need to be treated with care – wood is a natural, living and breathing material. You should avoid placing wood furniture in direct sunlight as this will help maintain colour and avoid fading of the wood/dyes. Please also avoid placing furniture near heat sources such as wood burners, fires, radiators, or directly on underfloor heating, as this can have an adverse effect on the wood.

We advise using coasters and place mats to protect the wood from heat and spillages – a table cloth is also advised where there are increased chances of accidents/traffic/spillages.

Returns & Refunds

New items

We want you to be 100% happy with your purchase and will fully refund (or exchange if possible) any NEW item. Please inform us within 24 hours of taking delivery that you wish to return an item, by email: happy@wearephlex.com and we will liaise with you to organise the return. Your item must then be returned to us within 7 working days – please note that the buyer will be responsible for paying for shipping costs for returning any purchase. Shipping costs are non-refundable. Once returned to us we will refund the item, less any shipping/delivery charges (unless the goods are faulty or incorrect) within 14 working days. We cannot be held responsible for any returned items that are lost in transit, so please ensure that you obtain a proof of postage, and use a delivery service that provides an online tracking service and signature upon delivery.

Up-cycled or made-to-order items

For upcycled items we can ONLY offer a refund if your item is not as described or (in the unlikely event) damaged upon delivery. To process a refund we must be notified within 24 hours of delivery by email: happy@wearephlex.com, we will then liaise with you directly to arrange the return and refund of the item.

Please note:

– for re-upholstered items, it is your responsibility to request fabric samples before making a purchase – you cannot return an item because you don’t like the chosen fabric.

– It is the responsibility of each customer to ensure that the item ordered will fit through all access points and into the space intended. Sorry, but items cannot be returned because they do not fit.

Discounted / Sale Items

Only regular priced NEW items may be returned. Unfortunately, we are not able to offer returns on items that are discounted or on sale.

Stored items

If you want us to store any furniture that you have bought to collect/be delivered at a later date, then our return policy will not be valid on items stored for more than three weeks from the date of purchase. Please contact us for more information.

Order Cancellations

We reserve the right to cancel the contract between us if: • we have insufficient stock to deliver the goods you have ordered; • we do not deliver to your area; or • one or more of the goods you ordered was listed at an incorrect price due to a typographical error.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order.

We will not be obliged to offer any additional compensation for the disappointment suffered.

Promotional Codes 

Only one promotional code may be used per order. Promotions do not apply to delivery charges. Phlexco Ltd reserves the right to refuse or cancel promotional codes at any time.

Our Liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it (whether by us or a third party), including, without limitation any liability for:
    • loss of income or revenue;
    • loss of business;
    • loss of profits or contracts;
    • loss of anticipated savings;
    • loss of data;
    • loss of goodwill;
    • wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect any liability which cannot be excluded or limited under applicable law.

Jurisdiction & Applicable Law

The English courts will have exclusive jurisdiction over any claim arising from or related to, a visit to our site.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.