FAQ

Orders & Shipping

We aim to despatch orders (except Phlexi Stand) within 48 hours.
The Phlexi Stand is hand made in the UK by creatives in our Portsmouth based studio, and estimated delivery time for this is currently 21 days. 
Please note we have had a delay in producing Phlexi Stands in the last few weeks due to COVID 19 closures. As of 25/1/21 we are now back up and running and taking orders for the stand in our lovely new birchwood ply. 
Shipments are made within the United Kingdom via Collect+.
You will receive a Shipment Confirmation email once your order has shipped along with your tracking number(s).

Damages

Please fully inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item. If your item arrived damaged please contact us at happy@wearephlex.com and provide pictures of the packaging and the product damage in your initial email.

Returns

If you change your mind about a purchase have 14 days after receiving your item to request a return.

Customised Made to Order Desks are not eligible for return unless they are arrive damaged. Please refer to damages policy above. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your order confirmation email.

To start a return, you can contact us at happy@wearephlex.com so that we can process your refund.  Items sent back to us without first requesting a return may not be accepted.

Please note that, if there is no way of identifying your return, we are unable to process a refund. We, therefore, require that a copy of your confirmation of order email or receipt be printed out and placed inside your package before it is sent back to us. 

Care for your Phlexi Stand

Your Phlexi Stand is hand-made in the UK by our partners with natural wood. As such there may be small differences from one Stand to the next.  These are not defects – they’re fabulous displays of nature and craftmanship that we hope you’ll appreciate and enjoy.